milliCare - Our Approach

Our Approach

More than just quality service...

For decades our customers have praised the level of care we provide them. At milliCare by EBC Carpet Services - Wilmington, we have decided we can no longer measure customer satisfaction as our primary indicator of “quality.” Today, we are looking to achieve an even higher standard – a standard of performance excellence at each of our engagements.

...excellent service

In order to successfully deliver on a promise of performance excellence, we actively involve our customers in designing custom maintenance programs for their facilities. EBC Account Managers, Operations Managers, and customer representatives review needs and determine the optimal maintenance program for each site. Collaborating together with you, our customer, ensures that we understand your expectations, providing us with the knowledge we need to exceed expectations and achieve performance excellence.

Our Vision Statement

Custom care for each customer and each facility

milliCare by EBC Carpet Services - Wilmington recognizes that every facility is different, and we know that time is valuable. Our flexible commercial floor cleaning services allow us to provide care whenever and wherever it is needed. Our goal is to take the worry out of maintaining the carpet and other surfaces in your facility so that you can move on to more important issues. EBC Carpet Services and the MilliCare network is the largest and most experienced group of carpet maintenance companies in the country. You can count on us to:

  • Prolong the life cycle of your carpet and upholstery for years beyond conventional cleaning systems
  • Help your buildings both look and feel clean for your employees and guests
  • Provide long-term financial savings over other cleaning service providers

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  • Incredible Cost Savings

    “They have restored carpet that I thought I was going to have to pull out. The nap was down, it was filthy. No one could get it clean, [wet] extraction couldn’t get it clean. They revived [the carpet] and gave us two more years with that carpet then our lease ended and we moved out. It was an incredible cost savings.”

    - Judy L. Senior Facility Manager, CB Richard Ellis (CBRE)
  • A company I can count on!

    “Their immediate response to any of my last minute requests, their readiness to return the next day and clean especially stubborn spots that resurfaced, their comprehensive knowledge and explanation of their cleaning process when I really want to know, and their willingness to turn our monthly program on its ear and create a new weekly schedule for us. Now that’s a company I can count on!”

    - Stacy S. Time Warner Cable
  • Saves us stress.

    “milliCare saves us money. Saves us stress. They find a way, they work with us. We feel important because they make us feel important.”

    - Sarah B. Facility Manager, Blackrock Investment Manager
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